Thank you for your order!
SongMate songs are custom-made digital products, so there is no physical shipping or tracking number involved.
Below is everything you need to know about the status of your order.
📌 How SongMate Orders Work
SongMate creates personalized songs, crafted from your story.
Because each song is made to order, the process is different from physical products.
Here’s what happens after you place your order:
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We review your customization details carefully
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Our team writes and produces your custom song
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Your finished song is delivered by email as an MP3 file
⏳ Order Status & Delivery Time
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Standard orders: Delivered within 7 days
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Rush orders: Delivered within 3 days (if selected at checkout)
You’ll receive an email from support@songmate.ai once your song is ready.
📩 How Will I Receive My Song?
Your song will be sent to you as:
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A high-quality MP3 audio file attached to the email
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(In some cases) an additional online listening link
You can download, play, and keep your song forever.
❓ Haven’t Received Your Song Yet?
If you haven’t received your song after the expected timeframe, please check:
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Your spam or promotions folder
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That your order email address was entered correctly
Still can’t find it?
Please contact us at support@songmate.ai, and we’ll be happy to help.
✏️ Need to Update Your Order?
If your song is still in production, we may be able to help with:
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Adding names
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Clarifying details
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Minor adjustments to your request
Just reply to your confirmation email or reach out to us directly.
💛 Our Commitment to You
Every SongMate order is treated with care, respect, and attention to detail.
Your story matters — and we’re here to make sure it’s handled properly.