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FAQs

Is this really a custom song?

This is a real custom song, created from your story.

At SongMate, every order is carefully reviewed. Your answers, memories, and emotions are used to write original lyrics and craft a song that reflects your unique story.
We don’t treat your story like data — we treat it like something that matters.


Do I need to write the lyrics myself?

Not at all.

You don’t need to be a writer or musician. Simply tell us your story — how you met, what you love about them, important moments, or anything you’d like expressed — and we’ll take care of the rest.

If you already have lyrics or a poem, you’re welcome to include it, and we’ll thoughtfully bring it to life as a song.


What kind of songs do you create?

We specialize in meaningful, emotional songs, including:

  • Love story songs for couples and soulmates

  • Christian songs rooted in faith, prayer, and Scripture

  • Songs for anniversaries, weddings, birthdays, or memorials

Each song is made to feel personal, sincere, and timeless.


How long is the song?

Each song is typically 3–5 minutes long, depending on your story and the structure that best fits the lyrics.


What will I receive when my song is finished?

You’ll receive your completed song by email as a high-quality MP3 audio file, ready to download, play, and keep forever.

If needed, we can also provide an online listening link so you can easily share the song with loved ones.


How long does it take to receive my song?

  • Standard delivery: about 7 days

  • Rush delivery: about 3 days (if selected at checkout)

We take the time needed to create something meaningful — not rushed, not generic.


Can I make changes or add details after ordering?

If your song is still in production, we’ll do our best to include reasonable updates such as:

  • Adding names

  • Adjusting tone or emphasis

  • Clarifying details in the story

Just reply to your confirmation email and let us know — we’re happy to help whenever possible.


Is my information and story kept private?

Yes. Absolutely.

Your story, lyrics, and personal details are kept confidential and used only to create your song.
We never share or publish your content without your explicit permission.


Can I share my reaction or story with you?

We’d love that — but only if you’re comfortable.

If you choose to share a reaction video or message, and give us permission, we may feature it on SongMate social media.
As a thank-you, selected submissions may receive a SongMate store credit.


Who is SongMate for?

SongMate is for anyone who wants to express love, faith, gratitude, or remembrance in a way words alone can’t.

It’s especially meaningful for:

  • Couples and families

  • People celebrating milestones

  • Those wanting to honor love, faith, or memory

  • Anyone looking for a truly personal, unforgettable gift